What mobile devices will the Phone Swipe card reader work with? Apple iPhone, iPads, and iPod touch are currently supported. A select list of Android and BlackBerry devices are compatible with both the Application and Credit Card Reader. Please check the Compatible Devices Page for details. We will update this list as additional devices are confirmed and tested.
Where can I get the card reader accessory? Does it cost anything? After you have been approved for a merchant account, you will be sent a FREE Card Reader accessory.
What if something happens to my card reader accessory? There is a 12-month limited warranty on card reader accessories. Contact our Technical Support team. If you lost your card reader, an additional fee will apply for a replacement.
Do I have to use the card reader accessory to process a transaction with Phone Swipe? No. While we recommend you always swipe, you can manually key in a transaction if you are having problems swiping or if you do not have your card reader accessory with you.
How do I get another card reader? Additional card readers can be requested by contacting Customer Service.
If I have more than one card reader, can I use it using one merchant account? Yes, you can use one merchant account with multiple card reader accessories.
What is a merchant account? A checking account established by a merchant (you) with a merchant processor to receive payment for credit card transactions. A unique and secure merchant identification number is assigned to identify each merchant to the merchant processor for accounting and billing purposes.
Why do I need a merchant account? A merchant account keeps you in control of your money, whereas sharing an account can lead to both you and your money becoming vulnerable to potential fraud. Without a unique merchant account, you don’t know who is using the account and you could end up paying higher rates when processing transactions.
How do I get a merchant account? You can apply online directly through our website on our Online Application Page at http://globalmerchantservices.com/online-application-apply-now.
How long does it take before I receive payments? Your funds will be available within two business days.
What are the fees? When you process a transaction, you will pay a low transaction rate. Ask Sales Account Executive for details
What is a transaction rate? This is a service cost that is charged on a per transaction basis. Phone Swipe has rates dependent on how you process a transaction, i.e., Swiped or Keyed.
What is the difference between a swiped and a keyed transaction? Once your account is approved, we’ll send you a FREE Card Reader so you can start swiping transactions instead of manually keying in transactions. A swiped transaction is when you swipe a Credit and/or Debit Card through the card reader. A keyed transaction is when you hand type the credit card information into the app.
When you swipe a credit card, you receive lower rates than when you key the credit card information. Swiped transactions also provide added security against disputed sales. We encourage you to always swipe a credit card when processing a sale. Of course, you can still key in the credit card information if needed.
Is Phone Swipe safe to use? Yes! The safety and security of you and your customers are our highest priority. We work hard to ensure that Credit And Debit Card data doesn’t get stored on the phone, the Application, or the terminal. Also, we utilize end-to-end encryption that ensures each and every transaction is protected.
How does Phone Swipe reduce fraud? Previous credit card processing methods often resulted in the imprinting and storing of credit card data. Businesses can reduce the possibility for fraudulent activity by processing transactions immediately using end-to-end encryption. With this method, Credit And Debit Card data is not stored and is not accessible after the sale.